Accessibility Statement

1. Our Accessibility Commitment

Waynera believes that everyone should have equal access to financial information and services. We are committed to:

• Providing an accessible website that serves users of all abilities
• Continuously improving our digital accessibility
• Adhering to web accessibility standards and best practices
• Ensuring our content is perceivable, operable, understandable, and robust
• Training our team on accessibility principles and requirements

2. Accessibility Standards

Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and improve usability for all users.

2.1 WCAG 2.1 Principles

Our accessibility efforts are guided by the four main principles of WCAG:

• Perceivable: Information must be presentable in ways users can perceive
• Operable: Interface components must be operable by all users
• Understandable: Information and UI operation must be understandable
• Robust: Content must be robust enough to work with various assistive technologies

3. Accessibility Features

Our website includes the following accessibility features:

3.1 Navigation and Structure

• Keyboard Navigation: All interactive elements can be accessed using keyboard navigation
• Skip Links: "Skip to main content" links for screen reader users
• Logical Tab Order: Consistent and logical tab order throughout the site
• Clear Headings: Proper heading structure (H1, H2, H3) for easy navigation
• Landmark Regions: ARIA landmarks to help users navigate page sections

3.2 Visual Design

• Color Contrast: High contrast ratios between text and background colors
• Text Sizing: Scalable text that can be enlarged up to 200% without loss of functionality
• Color Independence: Information is not conveyed by color alone
• Focus Indicators: Clear visual focus indicators for keyboard navigation
• Readable Fonts: Clear, legible fonts chosen for accessibility

3.3 Content and Media

• Alt Text: Descriptive alternative text for all informative images
• Link Context: Descriptive link text that makes sense out of context
• Form Labels: Clear labels and instructions for all form fields
• Error Messages: Clear, descriptive error messages for form validation
• Plain Language: Content written in clear, understandable language

3.4 Interactive Elements

• ARIA Labels: Appropriate ARIA labels for complex interactive elements
• Button Descriptions: Clear descriptions for all buttons and controls
• Form Validation: Accessible form validation with clear error messaging
• Modal Accessibility: Proper focus management for modal dialogs
• Menu Navigation: Accessible dropdown menus and navigation elements

4. Assistive Technology Compatibility

Our website is designed to work with assistive technologies, including:

• Screen Readers: JAWS, NVDA, VoiceOver, and other screen reading software
• Voice Recognition: Dragon NaturallySpeaking and similar voice control software
• Keyboard Navigation: Full functionality without requiring a mouse
• Screen Magnifiers: ZoomText and other screen magnification tools
• Alternative Input Devices: Switch navigation and other alternative input methods

5. Browser and Device Compatibility

Our website is tested for accessibility across:

• Modern Browsers: Chrome, Firefox, Safari, Edge (current and previous versions)
• Mobile Devices: iOS and Android devices with accessibility features
• Operating Systems: Windows, macOS, iOS, and Android accessibility features
• Responsive Design: Accessible across all screen sizes and orientations

6. Ongoing Accessibility Efforts

We continuously work to improve our website's accessibility through:

6.1 Regular Testing

• Automated accessibility testing tools
• Manual testing with screen readers and other assistive technologies
• Keyboard-only navigation testing
• Color contrast and visual accessibility audits
• User testing with people who have disabilities

6.2 Team Training

• Regular accessibility training for our development team
• Content creator training on accessible content practices
• Design team education on inclusive design principles
• Customer service training on accessibility support

6.3 Content Review

• Regular review of website content for accessibility
• Updates to improve clarity and readability
• Addition of alternative formats when needed
• Ongoing optimization based on user feedback

7. Known Limitations

While we strive for full accessibility, we acknowledge some current limitations:

• Third-party Content: Some embedded content from third parties may not be fully accessible
• Complex Charts: Some financial charts may require alternative text descriptions
• PDF Documents: Older PDF documents may not be fully accessible (we're working to update these)
• Video Content: Some videos may lack captions or transcripts (being added progressively)

We are actively working to address these limitations and improve accessibility in these areas.

8. Alternative Access Methods

If you encounter accessibility barriers on our website, we offer alternative ways to access our information and services:

8.1 Phone Support

• Phone: +1 416-330-5214
• Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
• Services: Information about our services, scheduling consultations, general inquiries

8.2 Email Support

• Email: [email protected]
• Response Time: Within 24 hours during business days
• Services: Written information, document requests, detailed inquiries

8.3 In-Person Meetings

• Location: 100 King Street West, Suite 5700, Toronto, ON M5X 1C7
• Accessibility: Wheelchair accessible building with accessible parking
• Accommodations: We can arrange for sign language interpreters or other accommodations

9. Feedback and Support

We welcome feedback about the accessibility of our website and services. Your input helps us improve and ensure we're meeting the needs of all users.

9.1 How to Provide Feedback

9.2 What to Include in Your Feedback

When reporting accessibility issues, please include:

• The web page or feature where you encountered the issue
• A description of the accessibility barrier
• The assistive technology you were using (if applicable)
• Your browser and operating system
• Any suggestions for improvement

9.3 Our Response Commitment

• We will acknowledge your feedback within 2 business days
• We will investigate reported accessibility issues promptly
• We will provide a timeline for addressing any confirmed issues
• We will keep you informed of our progress

10. Accessibility Resources

We provide the following resources to help users with disabilities:

10.1 User Guides

• Guide to navigating our website with a screen reader
• Keyboard navigation instructions
• Browser accessibility settings guide
• Mobile accessibility features guide

10.2 Alternative Formats

We can provide information in alternative formats upon request:

• Large print documents
• Audio recordings
• Electronic text files
• Braille (arranged through specialized services)

11. Legal Framework

Our accessibility efforts align with applicable laws and standards:

• AODA: Accessibility for Ontarians with Disabilities Act
• WCAG 2.1: Web Content Accessibility Guidelines Level AA
• Section 508: U.S. federal accessibility standards (for reference)
• EN 301 549: European accessibility standard (for reference)

12. Future Improvements

We are committed to ongoing accessibility improvements, including:

• Regular accessibility audits and updates
• Implementation of new accessibility technologies
• Enhanced mobile accessibility features
• Improved alternative content formats
• Advanced assistive technology compatibility

13. Contact for Immediate Assistance

If you need immediate assistance accessing our website or services: